Contents of this agreementunder this agreement, the maintenance services are provided in relation to specific, identified software. Company having its principal place of business at client. If the software maintenance and support agreement is not renewed by the licensee before the expiry date of the agreement, the renewal will be subject to the reinstatement terms as stated in clause 8. Also, the agreement will also need to state the amount in which the service provider will be paid for the maintenance.
The service level agreement is intended to assure the vendor will provide the city an acceptable level of availability and performance of the saas application. Software licence and maintenance agreement standard this is our standardform software licence and maintenance agreement template. X2o defines the maintenance releases for a specified software version as. This software development agreement the agreement or software development agreement states the terms and conditions that govern the contractual agreement between. Juris software maintenance and technical support agreement. This software maintenance agreement is entered into as of agreement. Free software maintenance agreement free to print, save. The software owner shall be responsible for any and all taxes, titles, and fees due by the local government, federal government or any other governmental entity pertaining to this software maintenance agreement for the term of this agreement. A software license agreement defines how that software can be used and what happens in the event of breach. What the maintenance agreement protects the custom software maintenance and support agreement protects your rights over the term of the engagement with your client. The goal of this example is to create a contract that shows the total amount of maintenance that must be paid for the software application, independent of different license purchases made. This software as a service agreement is a contract between you the customer and us, company name the company, for your use of software service name the service. Exhibit x service level agreement sla for software as a.
Software maintenance agreement templates by seq legal. In the meantime, new gdprready standard clauses for data protection and data processing are available in our. In place of the maintenance company, an individual maintenance service provider can also make use of this free maintenance agreement template. As software maintenance agreements go, this one is short, straightforward and easy to use. Software license and maintenance agreement sample for software license agreement. Commencing on the purchase or renewal of a maintenance and support term effective date, sencha will supply the services to customer with respect to the software described in section 1 below, for which sencha has granted a license to customer pursuant to a software license agreement the license agreement by and between sencha and. Software maintenance agreement means the level of support as determined in accordance with clause 16 of this agreement. This sample form, a detailed software maintenance agreement document, is for use in the computer, internet andor software industries. This software support and maintenance agreement provides related services to a licensee to whom the licensor has granted a licence for use of computer software applications. The core maintenance services covered are the provision andor application of software updates and upgrades.
Maintenance services are defined to cover the supply. The software maintenance services should be supplied in accordance with the services level agreement, which is included as a schedule to the main agreement. These are released from time to time at the discretion of x2o. The importance of having agreement forms for maintenance. Software support and maintenance agreement simplydocs. A software maintenance agreement is an official document drafted when a service provider agrees to maintain and develop the software for an individual or an organization. This software development agreement the agreement or software development agreement states the terms and conditions that govern the contractual agreement between developer.
Simple software, a subsidiary of meta enterprises, llc, 500 w summit hill dr. A scope of work also called a statement of work is generally added as an appendix. Software maintenance during the term of this agreement, vendor will provide the customer with ed patches, bug fixes and releases of the software along with other generally available technical material. A software development agreement is between a customer and a developer, by which the customer contracts for the developer to create and deliver a specified piece of. Prioris sample software license agreement can help you understand the important terms to include in your software license agreement. Near, with offices at 605 ellis street, suite 200, mountain view, california 940432241 licensor and company name and address licensee.
Take a look at the version history to see how many updates we make throughout the year to ensure you have the most stable and featurerich product possible. For purposes of this agreement, you or your shall refer to the entity entitled to receive maintenance hereunder. These agreement forms are similar to contractor agreement forms in a sense that both terms and conditions need to be agreed. It includes all of the provisions typically found in this type of document, with a number of optional clauses, but does not have quite the flexibility of the longform premium version. The degree of specification required in the service level agreement will vary based on the nature, and. Software maintenance during the term of this agreement, vendor will provide the customer with ed patches, bug fixes and releases of the software along with other generally. Maintenance contracts also state the free fixed service fees payable. Updates and upgrades are treated separately in the service level agreement, allowing different legal terms to apply to each. Software maintenance agreement template get free sample. Software maintenance and technical support agreement sagent technology inc learn more about this contract and other key contractual terms and issues by viewing the many sample contracts findlaw has to offer in our corporate counsel center. Licensee may not assign the rights granted hereunder, or any of them, without the prior written consent of simple software.
The service level agreement is intended to assure the vendor will provide the city an acceptable level of. This software development agreement sometimes referred to as a master services agreement sets out the terms on which a developer sells and transfers customized software to a client that will incorporate the software into its products, services, or processes. Software development agreement template get free sample. Maintenance services are defined to cover the supply andor application of upgrades and updates to the software being maintained. Software maintenance and technical support agreement sagent technology inc.
Terms and conditions for software maintenance and support. Software development and maintenance agreement basic docular. The service provider is expected to provide the services to a defined standard eg with reasonable care and skill and may be given. This maintenance agreement shall terminate upon the earlier to occur of i the effective date of a subsequent agreement concerning software maintenance services entered into between licensee and licensor, or ii an event listed in section 17 below. Company, and the undersigned individual or entity you for the services and number of authorized users as referenced in a corresponding order form. The maintenance agreement sample is suitable for any maintenance service provided but it might need a little modification or customization. Software maintenance agreement free templates by seq legal. Maintenance agreement template pdf templates jotform. See software licence agreement licensor to licensee and other software agreements.
Company having his principal place of business at developer. Please note that this document is currently awaiting an update for the gdpr. Sample software maintenance agreement more than just a template, our stepbystep interview process makes it easy to create a software maintenance agreement. Software maintenance agreement subscribers are eligible to receive, at no additional charge, any official releases and updates of the software during the software maintenance period. A maintenance contract is a contract agreement between two parties, wherein the service provider adheres to do the duties of maintaining the goods, either a building, vehicle, equipment, landscape, or any property owned by the other party. In any case, it is not something to be worried about as you can easily modify the road maintenance agreement template to serve any other purpose with the help of the pdf editor. A software license agreement is beneficial for both the software developer and the customer. Lastname service provider furthermore known as the parties. Software maintenance agreement waterloo hydrogeologic. Support and maintenance terms and conditions solarwinds. Software maintenance and technical support agreement page 1 software. This maintenance agreement shall terminate upon the earlier to occur of i the effective date of a subsequent agreement concerning software maintenance services entered into between. Software development and maintenance agreement basic.
It establishes the length of the engagement, the level and hours of support and maintenance for which you are responsible, and any software updates or enhancements you agree to provide. If it is determined that the problem was not related to the supported software, the customer agrees to pay reasonable travel and lodging expenses in addition to sagents standard consulting rates. The signature sections in this software maintenance agreement template allow you and the software owner to esign this agreement from your computer, smartphone, or tablet. The developer gets a regular income stream for the duration of the contract, and the client gets the software rights. Network installation and maintenance agreement this network installation and maintenance agreement agreement is entered into on september 1st, 2007. This software development agreement sometimes referred to as a master services agreement sets out the terms on which a developer sells and transfers customized software to a client.
More than just a template, our stepbystep interview process makes it easy to create a software maintenance agreement. Software development and maintenance agreement basic this relatively straightforward agreement is designed to cover the development of software by a developer for a customer, the assignment of intellectual property rights in that software to the customer, and the provision of ongoing maintenance services in the form of updates and upgrades to the customer. Commencing on the purchase or renewal of a maintenance and support term effective date, sencha will supply the services to customer with respect to the software described in section. Exhibit x service level agreement sla for software. A maintenance agreement is a type of agreement that is used as a means of ensuring that a certain place or property will be kept in good condition in exchange for payment for the services rendered. A maintenance contract is a contract agreement between two parties, wherein the service provider adheres to do the duties of maintaining the goods, either a building, vehicle. It is a useful tool in making sure that a facility can continue to work at its highest performance by having the equipment ready and fully repaired. Save, sign, print, and download your document when you are done. The agreement should have a section where it states that both parties who are involved in the sample. Software maintenance and technical support agreement sagent.
If the software maintenance and support agreement is not renewed by the licensee before the expiry date of the agreement, the renewal will be subject to the reinstatement terms as. It contains important terms that affect you and your use of the service. This agreement includes all those provisions that you might expect to find in any maintenance agreement for software, but not a great deal else. Software development and maintenance agreement basic this relatively straightforward agreement is designed to cover the development of software by a developer for a customer. A software license agreement gives a licensee a nonexclusive, nontransferable right to use software. It includes all of the provisions typically found in. These maintenance materials including the software may not be used to increase the licensed number of versions or copies of the software. Software licence and maintenance agreement standard docular. The agreement should have a section where it states that both parties who are involved in the sample agreement are going to comply with all legal statutes throughout the life of the. Ape software maintenance agreement sma at ape software the continual improvement and maintenance of our software is a serious business. In any case, it is not something to be worried about. A maintenance agreement is a type of agreement that is used as a means of ensuring that a certain place or property will be kept in good condition in exchange for payment for the. Standard maintenance services for kwiktag software.